ACS has built a travel and concierge.

When the golden age of white-glove service on airlines evaporated and private flight companies took over the luxury market for air transportation, Air Charter Service developed into the world’s largest brokerage company among all types of aircraft. Established in 1990, ACS is now across six continents with 30 offices and growing. The company has one focus: customer service. 

“I have asked every customer I have ever had: ‘What matters most to you?’ You have to ask and you have to listen. The customer will give you their playbook, either explicitly or subconsciously. It is up to us to run that playbook in service to the customer,” said John Castellano, vice president of commercial sales. ACS listens. 

ACS has built a travel and concierge service along with a special Empyrean Jet Card Program, with three distinct jet cards. Slight differences have been built into each product to cater to the variety of nuanced travel needs and habits among clients. In the Empyrean Jet Card Program, the Market account allows a customer to charter aircraft at the best market rate at the time of booking. The Gold account allows for the same, but with the added benefit of a maximum price-cap guarantee and with customers retaining 100% of the savings on trips purchased below the agreed-upon capped rate. The Platinum account allows customers to purchase a set number of hours at an agreed-upon hourly price and with 24-hours’ notice. 

“We are growing our Empyrean Jet Card Program as well as our Travel & Concierge division; and I believe the two are inextricably linked. We have experts who can deliver services unmatched in the industry. We provide a customer a total and comprehensive travel experience that not only includes the private flight, but also a villa, rental car, dinner recommendations, and entertainment,” said Castellano. All Empyrean accounts allow customers to use flying-hour funds for additional travel and concierge services, such as booking hotels or even first class or business class tickets on scheduled commercial service. This flexibility and true understanding of each client’s financial investment is a testament to the dedication of the program’s customer service. 

The North American market for ACS across three core divisional verticals: private aviation, group commercial charter, and cargo charter have grown year on year since 2004, and ACS now has ten office locations across this continent alone. Air Charter Service has its headquarters on Long Island, and with a focus on providing the finest in service they continue to reach out to the local community through events like 

Hamptons polo and more. For much of the 20th century, Pan Am epitomized the luxury and glamour of intercontinental travel, until its dissolution in 1991. Private companies like ACS have stepped in to reimagine a world of elegant travel. 

Air Charter Service 

aircharterserviceusa.com

Instagram: @acs_aircharter